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Privacy notice for Government of Canada
The Government of Canada and the Canadian Space Agency (CSA) are committed to providing websites that respect the privacy of visitors. This privacy notice summarizes the privacy practices for the CSA's online activities.
All personal information collected by this institution is governed by the Privacy Act. This means that you will be informed of the purpose for which your personal information is being collected and how to exercise your right of access to that information.
Your privacy and the internet
The nature of the Internet is such that Web servers automatically collect certain information about a visit to a website, including the visitor's Internet Protocol (IP) address. IP addresses are unique numbers assigned by Internet Service Providers (ISP) to all devices used to access the Internet. Web servers automatically log the IP addresses of visitors to their sites. The IP address, on its own, does not identify an individual. However, in certain circumstances, such as with the co-operation of an ISP, it could be used to identify an individual using the site. For this reason, the Government of Canada considers the IP address to be personal information, particularly when combined with other data automatically collected when visitor requests a Web page such as the page or pages visited, date and time of the visit.
Unless otherwise noted, the CSA does not automatically gather any specific information from you, such as your name, telephone number or email address. The CSA would obtain this type of information only if you supply it to us, for example, by email or by filling in a contact form. In such cases, how your personal information is handled will be provided in a Personal Information Collection Statement.
In cases where services are provided by organizations outside of the Government of Canada, such as social media platforms or mobile applications, IP addresses may be recorded by the Web server of the third-party service provider.
Communicating with the Government of Canada
If you choose to send the CSA an email or complete a feedback form online, your personal information is used by the CSA in order to respond to your inquiry. The information you provide will only be shared with another government institution if your inquiry relates to that institution. The CSA does not use the information to create individual profiles, nor does it disclose the information to anyone other than those in the federal government who need to provide you with a response. Any disclosure of your personal information is in accordance with the Privacy Act.
Emails and other electronic methods used to communicate with the Government of Canada are not secure unless it is specifically stated on a Web page. Therefore, it is recommended that you do not send sensitive personal information, such as your Social Insurance Number or your date of birth, through non-secure electronic means.
Personal information from emails or completed feedback forms is collected pursuant to Section 5 of the Canadian Space Agency Act. Such information may be used for statistical, evaluation and reporting purposes and is included in Personal Information Bank Public Communications (PSU 914).
Third-party social media
The CSA's use of social media serves as an extension of its presence on the Web. Social media account(s) are public and are not hosted on Government of Canada servers. Users who choose to interact with us via social media should read the terms of service and privacy policies of these third-party service providers and those of any applications you use to access them. The CSA uses Facebook, Twitter, YouTube, Instagram and LinkedIn.
Personal information that you provide to the Government of Canada via social media account(s) is collected under the authority of the Privacy Act. This information is collected to capture conversations (e.g. questions and answers, comments, "likes," and retweets) between you and the CSA. It may be used to respond to inquiries, or for statistical, evaluation and reporting purposes. Comments posted that violate Canadian law will be deleted and disclosed to law enforcement authorities. Comments that violate our rules of engagement will also be deleted. The personal information is included in Personal Information Bank Outreach Activities (PSU 938).
Improving your experience on Government of Canada websites
Digital markers (including cookies)
A digital marker is a resource created by the visitor's browser in order to remember certain pieces of information for the Web server to reference during the same or subsequent visit to the website. Examples of digital markers are "cookies" or HTML5 web storage. Some examples of what digital markers do are as follows:
- they allow a website to recognize a previous visit each time the visitor accesses the site;
- they track what information is viewed on a site, which helps website administrators ensure visitors find what they are looking for.
The CSA uses sessional digital markers on some portions of its website. During your online visit, your browser exchanges data with the CSA's Web server. The digital markers used do not allow the CSA to identify individuals.
You may adjust your browser settings to reject digital markers, including cookies, if you so choose. However, it may affect your ability to interact with the CSA's website.
Web analytics is the collection, analysis, measurement, and reporting of data about Web traffic and visits for purposes of understanding and optimizing Web usage. Information in digital markers may be used for the purpose of Web analytics to remember your online interactions with the CSA's website.
The CSA uses Google Analytics to improve its website. When your computer requests a CSA Web page, our institution collects the following types of information for Web analytics:
- the originating IP address
- the date and time of the request
- the type of browser used
- the page(s) visited
The CSA uses Google Analytics, and the information collected is disclosed to Google Inc., an external third-party service provider. Your IP address is anonymized prior to being stored on the service provider's servers in order to help safeguard your privacy. The information collected is de-personalized by removing the last octet of the IP address before it is stored by the third-party service provider.
Data collected for Web analytics purposes goes outside of Canada to the United States of America and may be subject to the governing legislation of that country, specifically the USA Patriot Act.
Information used for the purpose of Web analytics is collected pursuant to the Privacy Act. Such data may be used for communications and information technology statistical purposes, audit, evaluation, research, planning and reporting. For more information on how your privacy is safeguarded in relation to Web analytics, see the Standard on Privacy and Web Analytics.
Protecting the security of Government of Canada websites
The CSA employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the IP address of the computer that has contacted our website, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.
This information is collected pursuant to Section 161 of the Financial Administration Act. The information may be shared with appropriate law enforcement authorities if suspected criminal activities are detected. Such information may be used for network security related statistical purposes, audit, evaluation, research, planning and reporting and is included in Personal Information Bank Security Incidents (PSU 939).
Inquiring about these practices
Any questions, comments, concerns or complaints you may have regarding the administration of the Privacy Act and privacy policies regarding the CSA's Web presence may be directed to our Access to Information and Privacy Coordinator by email at firstname.lastname@example.org or by telephone at 450-926-4866.
If you are not satisfied with the CSA's response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner by telephone at 1-800-282-1376.
Third-party server notice
Using files located on non-Government of Canada servers
To improve the functionality of our websites certain files (such as open source libraries, images, and scripts) may be delivered automatically to your browser via a trusted third-party server or Content Delivery Network. The delivery of these files is intended to provide a seamless user experience by speeding response times and avoiding the need for each visitor to download these files. Where applicable, specific privacy statements covering these files are included in our Privacy Notice.
Official languages notice
Providing content in our official languages
The Official Languages Act, the Official Languages (Communications with and Services to the Public) Regulations and Treasury Board policy requirements establish when the CSA uses both English and French to provide services to or communicate with members of the public. When there is no obligation to provide these in both official languages, content may be available in one official language only. Information provided by entities not subject to the Official Languages Act is in the language(s) provided. Information provided in a language other than English or French is only for the convenience of our website visitors.
Linking to non-Government of Canada websites
Links to websites not under the control of the Government of Canada, including those to our social media accounts, are provided solely for the convenience of our website visitors. We are not responsible for the accuracy, currency or reliability of the content of such websites. The Government of Canada does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.
Visitors should also be aware that information offered by non-Government of Canada sites to which this website links is not subject to the Privacy Act or the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question. With respect to privacy, visitors should research the privacy policies of these non-Government websites before providing personal information.
Copyright / Permission to reproduce
Ownership and usage of content provided on this site
Materials on this website were produced and/or compiled by the CSA for the purpose of providing Canadians with access to information about the programs and services offered by the Government of Canada.
In the context of this notice, the term "
materials" includes text, photographs, graphics, videos, animations, 3D model files, PDFs and audio recordings. These materials are subject to the Copyright Act, and you may use and reproduce them according to the terms specified below.
Some of the content on this site may be identified as belonging to another party. Those wishing to use the copyright-protected content of third parties must contact the copyright holder directly.
The CSA logo is an official mark of the CSA and may not be modified in any way.
Organizations working in collaboration with or under contract for the CSA may use the logo according to the guidelines for collaborators and contractors.
Any other use of the CSA logo is prohibited without first obtaining written permission. To request permission, please contact email@example.com.
Personal, educational or informational non-commercial use
The CSA grants you permission to reproduce the materials on this site for personal, educational or informational non-commercial use, as indicated in the Copyright Act, so long as you meet the following conditions:
- You exercise due diligence in ensuring the accuracy of the materials reproduced.
- You acknowledge the CSA as the source of the material ("
© Canadian Space Agency", "
Credit: Canadian Space Agency", "
- You do not use the materials in such a way as to imply any association with or endorsement from the CSA.
- You do not use the materials in a deliberately misleading or defamatory context.
- You do not use the materials for partisan or political purposes.
Media, documentaries, video productions and books
Production houses, media outlets, authors and publishing houses wishing to reproduce the materials on this site should please contact:
Unless otherwise specified, you may not reproduce materials on this site, in whole or in part, for the purposes of commercial redistribution without prior written permission from the CSA.
To obtain permission to reproduce materials on this site for commercial purposes, or to obtain additional information concerning copyright ownership and restrictions, please contact firstname.lastname@example.org.
Government of Canada trademark notice
The official symbols of the Government of Canada, including the Canada wordmark, the Arms of Canada and the flag symbol, may not be reproduced, whether for commercial or non-commercial purposes, without prior written authorization. Request for authorization from the Treasury Board Secretariat may be addressed to:
Our commitment to accessibility
The Government of Canada is committed to achieving a high standard of accessibility as defined in the Standard on Web Accessibility and the Standard on Optimizing Websites and Applications for Mobile Devices. In the event of difficulty using our Web pages, please contact us for assistance.
Social media notice
Interacting With Us on Social Media
This notice has been written to explain how the CSA interacts with the public on social media platforms.
Content and frequency
We use our social media accounts as an alternative method of sharing the content posted on our website and interacting with our stakeholders. By following our social media accounts (by "following," "liking" or "subscribing"), you can expect to see information about our activities and programs as well as space news from other sources.
We understand that the Web is a 24/7 medium, and your comments are welcome at any time. Our regular monitoring hours are Monday to Friday from 9:00 a.m. to 5:00 p.m. ET. Comments submitted after hours or on weekends will be read and responded to as soon as possible.
Because the servers of social media platforms are managed by a third party, our social media accounts are subject to downtime that may be out of our control. As such, we accept no responsibility for platforms becoming unresponsive or unavailable.
Links to other websites and ads
Our social media accounts may post or display links or ads for websites that are not under our control. These links are provided solely for the convenience of users. The Government of Canada is not responsible for the information found through these links or ads, nor does it endorse the sites or their content.
Following, "favouriting," and subscribing
Our decision to "follow," "favourite," or "subscribe" to another social media account does not imply an endorsement of that account, channel, page or site, and neither does sharing (re-tweeting, reposting or linking to) content from another user.
Comments and interaction
We will read comments and participate in discussions when appropriate. We ask that your comments be relevant and respectful. We reserve the right to delete comments that violate this notice, and the user may be blocked and reported to prevent further inappropriate comments.
We cannot engage in issues of party politics or answer questions that break the rules of this notice.
We reserve the right to edit or remove comments that:
- Contain personal information;
- Are contrary to the principles of the Canadian Charter of Rights and Freedoms;
- Express racist, hateful, sexist, homophobic, slanderous, insulting or life-threatening messages;
- Put forward serious, unproven or inaccurate accusations against individuals or organizations;
- Are aggressive, coarse, violent, obscene or pornographic;
- Are offensive, rude or abusive to an individual or an organization;
- Are not sent by the author or are put forward for advertising or commercial purposes;
- Encourage illegal activity;
- Contain announcements from labour or political organizations;
- Are written in a language other than English or French;
- Are unintelligible or irrelevant;
- Are repetitive or spam; and
- Do not, in our opinion, add to the normal flow of the discussion.
In short, please be respectful and make sure that your comments are relevant to where they are posted. The views of users commenting on our social media accounts do not necessarily represent the views of the CSA or the Government of Canada.
Administrative support to astronauts assigned to a space mission
The CSA's Communications Directorate does, exceptionally, provide administrative support to astronauts in publishing content on their personal social media accounts when they are assigned to a space mission. From the beginning of the support period, a notice is published on the astronaut's personal social media accounts to notify the public that CSA employees are providing temporary administrative support in the management of the astronaut's accounts.
When responding to comments under the astronaut's posts, CSA Communications Directorate employees will reply using the official CSA handle. All comments or interactions coming from the astronaut's handle are made by the astronaut. For private messages, CSA Communications Directorate employees will reply with a notice that the CSA provides administrative support to the astronaut during their assignment to a space mission.
Accessibility of social media platforms
Social media platforms are third-party service providers and are not bound by Government of Canada standards for Web accessibility.
If you have difficulty accessing content on our social media accounts, please contact us and we will try to solve the problem or provide you with the information in a different format.
Information that we post is subject to the Copyright Act.
When you participate in events during which we take questions from the public (expert opinion, Facebook live event, etc.), you are thereby consenting to your copyrighted material (e.g., profile name and profile picture) being visible to the public, in whole or in part.
Our social media accounts are not Government of Canada websites and represent only our presence on third-party service providers.
For more information, please refer to our Privacy Notice regarding third-party social media.
Many social media platforms have multiple language options and provide instructions on how to set your preferences. The Government of Canada respects the Official Languages Act and is committed to ensuring that our information is available in both French and English and that both versions are of equal quality.
We reply to comments in the official language in which they are posted. If we think the response is a question of general public interest, we may respond in both official languages.
We may share links that direct users to sites of organizations or other entities that are not subject to the Official Languages Act and available only in the language(s) in which they are written. When content is available in only one language, we make an effort to provide similar content in the other official language.
Questions and media requests
Reporters are asked to send questions to:
- Date modified: