What are service standards?
Service standards establish expectations in terms of the delivery standard for grant and contribution initiatives submitted to the Canadian Space Agency (CSA). The service standards establish expectations for the provision of services for the following four transactions:
- Acknowledgment of receipt of applications
- Decision on the eligibility of proposals (Notice of Intent)
- Proposal Selection Decisions
- Issuance of funding agreements to the recipient
Compliance with these service standards is a shared responsibility between the applicants and the CSA. Applicants must provide the required documents, duly completed, according to the program guidelines or the opportunity appeal, within the prescribed deadlines.
The analysis of service standards results constitutes the basis for reflection to prioritize elements of the continuous improvement plan and automation of certain processes. For example, the plan will include, for example, process improvements of the evaluation of proposals and assistance tools for the preparation of funding agreements.
How is this measured?
(Maximum duration - in weeks) Specific AO have established shorter service standards
|1) Acknowledgement of receipt of applications||
Maximum 2 weeks
|2) Decision on the eligibility of proposals (Notice of Intent)||
Maximum 2 weeks
|3) Proposal Selection Decisions||
Proposal Evaluation Report
Maximum 26-46 weeks
|4) Issuance of funding agreements to the recipient||
Funding agreement issued to the recipient
Maximum 18 weeks
Comments on services
Should you have any questions or comments, you are invited to send them to the Centre of Expertise on Grant & Contribution by e-mail to: email@example.com.
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